Refund policy

Returns Management

In case of a return, the shipping costs will be at the customer's expense. The customer has a right of withdrawal of 30 days, provided that the equipment is returned unused. Any non-compliant return will result in a deduction from the refund, corresponding to the existing damage or the state of wear of the returned items, up to the new value of the products at the time of their order, excluding shipping costs.

Refund Policy

The refund is made on the bank card that made the initial order. No other method of refund is offered.

Warranty

All our walking bows and accessories benefit from a legal warranty of conformity of twenty-four (24) months from the date of payment of the order. The legal warranty of conformity covers defects of conformity existing at the time of delivery of the product.

We also offer a 12-month commercial warranty on the carbon body of the Walking Bows®. This warranty is valid only in the context of normal use of the walking bows in the context of Nordic walking practice. It does not apply in case of: modifications such as cuts in the carbon, alterations, unauthorized repairs, misuse, negligence or accident.

The accessories that are the handles, gloves, and tips are not covered by the commercial warranty. They can be replaced by users if necessary and are for sale on our online store or through our partners.

Withdrawal

To exercise the right of withdrawal, the customer is invited to fill out the withdrawal form available here (insert link to withdrawal form).